Orchard House Bexhill is committed to protecting the privacy and security of all individuals who visit our website or contact us regarding our care services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Orchard House Bexhill is a residential care home located in Bexhill-on-Sea, East Sussex. Our website address is: https://orchardhousebexhill.com. For data protection queries, you may contact us at:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]
2. What Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide Voluntarily:
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Name, email address, and phone number (via contact forms)
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Enquiry details or messages you send
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Preferences about care services or appointments
b) Information We Collect Automatically:
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IP address and browser type
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Date and time of visit
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Pages viewed and time spent on the site
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Device and operating system details (via cookies)
3. How We Use Your Information
We use your personal information for the following purposes:
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To respond to your enquiries or service requests
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To provide you with information about our care services
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To improve our website and services
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To ensure the website is functioning securely and effectively
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To comply with our legal or regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
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Consent: You have given us clear permission to process your data.
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Legitimate Interests: To manage our business and respond to your queries effectively.
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Legal Obligation: Where required by law or regulatory bodies.
5. How We Store and Protect Your Data
Your data is stored securely and protected using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
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We use secure servers and firewalls.
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Access is restricted to authorised personnel.
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We review our data handling practices regularly.
6. Sharing Your Information
We do not sell or rent your data to third parties.
We may share your information with:
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Trusted service providers who support the operation of our website
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Legal authorities, where required by law
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Healthcare or legal professionals, with your explicit consent or where necessary
All third parties are required to respect the security of your data and process it in accordance with the law.
7. Your Data Protection Rights
Under the UK GDPR, you have the right to:
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Access – Request a copy of your personal data
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Rectification – Request correction of inaccurate or incomplete data
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Erasure – Request deletion of your data (where legally applicable)
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Restriction – Request limitation of how we use your data
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Objection – Object to certain types of processing
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Data Portability – Request that we transfer your data to another provider
